TERMS & CONDITIONS
This site is operated by BRYGGEN SPORTS LIMITED a company licensed to work as a supplier to Manchester City Council.
Other applicable terms
If you purchase goods or services through our site, the relevant terms and conditions of supply for the relevant product or service will also apply. These will be clearly signposted on our site or during the order process.
Accessing our site
You may use our site only for lawful purposes. You may not use our site:
– In any way that breaches any applicable local, national or international law or regulation.
– In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
– For the purpose of harming or attempting to harm minors in any way.
– To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
– To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
– To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
– Not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site or any equipment or network or software owned or used by any third party.
We may from time to time provide interactive services on our site, including, without limitation, chat rooms, bulletin boards and blogs (“interactive services”). Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
Our site is not intended for children under the age of 14. We advise parents who permit their children above this age to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
These content standards apply to any and all material which you contribute to our site (“contributions”), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. You warrant that any such contribution does comply with the standards listed below, and you will be liable to us and indemnify us for any breach of this warranty.
Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
– Contain any material which is defamatory of any person.
– Contain any material which is obscene, offensive, hateful or inflammatory.
– Promote sexually explicit material.
– Promote violence.
– Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
– Infringe any copyright, database right or trade mark of any other person.
– Be likely to deceive any person.
– Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
– Promote any illegal activity.
– Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
– Be likely to harass, upset, embarrass, alarm or annoy any other person.
– Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
– Give the impression that they emanate from us, if this is not the case.
– Advocate, promote or assist any unlawful act e.g. copyright infringement or computer misuse.
Accounts and passwords
Ownership of rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.br />
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, our site or your use of or reliance on any content displayed on it.
If you are a business user, please note that in particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use.
You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to our site.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods or services by us to you, which will be set out in our terms and conditions of supply.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
Third party links and resources on our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Suspension and termination
– Immediate, temporary or permanent withdrawal of your right to use our site.
– Immediate, temporary or permanent removal of any posting/material uploaded by you to our site.
– Issue of a warning to you.
– Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
– Further legal action against you.
– Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
Thank you for visiting our site.
Bryggen Sports Limited, 24 Goulden Road, West Didsbury, Manchester, M20 4ZF, England, UK.
Registered in England with Company Number 10928617. VAT Number TBA.
These terms and conditions apply to tickets purchased from this site. These terms and conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice (www.adviceguide.org.uk).
The Ticket Provider MOLLIE is the operator of this site and offers tickets for sale on this site on behalf of promoters, venues or other persons (“Ticket Suppliers”). Any ticket sold on this site is sold by MOLLIE on behalf of the Ticket Supplier.
Any purchase of a ticket from us is subject to: a) these terms and conditions, b) any special conditions and/or restrictions which we will have brought to your attention during the ticket purchase process; and c) the Ticket Supplier’s terms and conditions, which can be found on their website (you will be told who the Ticket Supplier is during the ticket purchase process, or can contact us at any time to find out).
By using the Ticket Factory website, you represent that you are a consumer, and not a business, trader or person engaged in the resale of tickets. Purchasing tickets as, or on behalf of, a business or trader engaged in the resale of tickets is strictly prohibited.
Purchasing your ticket
The purchase of tickets on this site is subject to availability and subject to acceptance by MOLLIE.
We use our best efforts to ensure that the prices of tickets displayed are correct. It is always possible that, despite our best efforts, some tickets on our site may be incorrectly priced. If we discover an error in the price of a ticket you have ordered we will contact you to inform you of this error. You will have the option of continuing with the purchase at the correct price or cancelling your order. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you of the cancellation.
For certain events, Ticket Suppliers may apply restrictions to tickets. Where a restriction applies to the number of tickets that may be purchased (whether per person, per credit card or per household) and tickets are purchased in excess of this number we may cancel the excess tickets.
Certain events may not be appropriate for children and an age restriction will apply. Please note that where age restrictions apply you will need to bring proof of age – we will refuse entry to anyone who is, or appears to be, under the applicable age.
If we suspect that your ticket has been purchased fraudulently we may cancel your booking.
Ticket fees applicable to your ticket
Fees may be payable for the purchase of the ticket. Details of all fees payable for your tickets will be clearly set out during the purchase process.
Fees may include a fee per ticket and/or a fee per order. For certain venues a renovation levy/facilities fee may also apply.
Receiving your tickets
Your tickets will be an e-tickets, your e-ticket will be sent to the email address registered during the ordering process.
We aim to dispatch your tickets as soon as possible however we are not able to specify the exact date of dispatch. If you have not received your tickets 5 days prior to the event, please contact us with details of your booking.
In certain circumstances it may be necessary to collect your tickets from the venue. If you are collecting your tickets from the venue, please bring your acknowledgement of order and the credit/debit card used to make the order with you.
When you receive your tickets please carefully check them as mistakes cannot always be rectified.
If your tickets are returned to us we may choose to cancel your booking and refund you the ticket price (including all fees except any delivery fees (“Ticket Price”)). We may be unable to issue replacement tickets for lost, stolen, damaged or destroyed tickets due to restrictions by the Ticket Supplier. When you receive your tickets, please keep them in a secure place. We will not be responsible for any tickets that are lost, stolen, damaged or destroyed.
Reselling your tickets
Tickets are for personal use only. If you are no longer able to attend the event you may re-sell your ticket for the Ticket Price (plus any delivery fees) unless it is prohibited by law, or the Ticket Supplier has advised you otherwise during the booking process. It is your responsibility to check with the Ticket Supplier before offering tickets for resale. Any re-sale of tickets must incorporate these terms and conditions.
Tickets sold or being offered for sale for a profit (i.e. above the Ticket Price (plus any delivery fees)) is strictly prohibited and both we and the Ticket Supplier reserve the right to cancel such tickets without refund and/or refuse entry to the event. We and the Ticket Supplier also reserve the right to blacklist you if you resell your ticket(s) in breach of these terms.
Tickets cannot be refunded or exchanged after purchase (unless the event has been cancelled, postponed or changed: see below).
If you have purchased additional items with your ticket then you can cancel any of these items and may be entitled to a refund. Please note that the following items are non-refundable: ticket protection; drinks packages; lockers for festivals; charitable donations; camping and campervan passes; goodie bags or show shopping bags. Where you have received the items, please return items in the original condition, unused, in the original packaging, with garment tags and any other security devices still attached to The Ticket Factory, PO Box 3348, Birmingham B40 1NS within 14 days of receipt.
This does not apply to faulty or incorrectly supplied goods or services where your statutory rights are unaffected.
Cancellation, postponement or changes to your event
Occasionally events may be changed, postponed or cancelled. It is your responsibility to check that the event is going ahead as staged. All advertised times are approximate and subject to change.
If, in the reasonable opinion of the Ticket Supplier, material changes have been made to your event, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier. Changes to supporting acts; members of a band; line-up of any multi-performer event or the use of understudies will not be a material change.
If your event is postponed your ticket will be valid for the rescheduled date. If you are unable to attend the rescheduled date you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
If your event is cancelled, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
If an event is materially changed, postponed or cancelled it is the responsibility of the Ticket Supplier to provide us with requisite funds to provide the refunds listed above to you. We will refund you on behalf of the Ticket Supplier within 14 days of receiving the relevant funds. In the event that funds are not received then we will direct customers to contact the Ticket Supplier directly to arrange refunds. In order to claim your refund, please apply in writing to Bryggen Sports Limited, 24 Goulden Road, West Didsbury, Manchester, M20 4ZF, England, UK enclosing your unused tickets. Your unused tickets must be received by Bryggen Sports Ltd within 14 days of the date of notification of the changes, postponement or cancellation. Refunds will only be processed upon receipt of the original tickets.
At the venue
Please ensure you arrive on time. Whilst every effort will be made to admit latecomers at a suitable break in the event, admission cannot always be guaranteed.
Please keep your ticket safe as you will be required to produce it to gain entry to the event. You will also be required to produce your ticket upon request for inspection at any time. Failure to do so may result in you being ejected from the venue.
Admission to the venue and the event is subject to the terms, conditions and regulations of the Ticket Supplier and the venue. Amongst other things you will need to comply with health and safety rules and any security requirements.
If you have purchased a ticket using a concession you will need to bring proof of identity and concession entitlement to the venue to gain entry.
Defacing your ticket will invalidate the ticket and you will be refused entry to the venue and event without refund.
In certain circumstances, we or the venue may provide you with alternative seats. Any alternative seats will be of an equivalent value.
Photography or recording is not permitted. Laser pens, dogs (except guide dogs) and food and drink (not purchased at the venue) may also be prohibited (please check with the venue).
Ticket Suppliers may also film events – they may ask us to tell you about this during the purchase process, or contact you separately with details about the event.
You shall not bring into the venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.
You may only leave and re-enter the venue during an event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind.
If you are involved with abusive, threatening, drunken or other anti-social behaviour at the event, or are carrying offensive weapons or illegal or prohibited substances you may be refused admission to or ejected from the venue without compensation or refund.
If things go wrong
If there is a problem with your booking or your tickets please contact Customer Services immediately and in any event before the event.
If you experience problems during the event please bring this to the immediate attention of the nearest steward as every effort will be made to resolve issues.
If you have experienced problems at the venue which are unrelated to your ticket purchase please contact the venue directly.
We endeavour to resolve all complaints in an efficient manner. However, if we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute
Our liability to you
Subject to the other provisions of these terms and conditions, neither the Ticket Supplier nor Mollie shall have any liability beyond the Ticket Price (plus any delivery fees). Neither the Ticket Supplier nor Mollie shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
The Ticket Suppliers may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the “Act”). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
CAR PARKING MANCHESTER REGIONAL ARENA
It’s free car parking at the lower car parking areas opposite the Tennis Centre
THE PERSONAL DATA WE COLLECT ABOUT YOU
We collect, use, store and transfer different kinds of personal data about you to enable us to provide you with tickets; to give you information on opening times and travel; to help us monitor and improve the services we provide and, where we are permitted to, to tell you about upcoming events that we think you may like.
HOW WE USE YOUR PERSONAL DATA
We’re serious when we say we’re committed to protecting your privacy – we want to earn and maintain your trust, so we do not sell any of your personal data to any third party.
SHARING YOUR PERSONAL DATA
We do, however share your personal data with certain companies who play an essential part in enabling us to provide our products and services to you, such as payment providers, IT and system administration providers and others who help us run our business. You can rest assured however that we require all third parties to respect the security of your personal data and to treat it in accordance with the law and we do not allow our third-party service providers to use your personal data for their own purposes.
SENDING YOUR PERSONAL DATA TO COUNTRIES OUTSIDE EUROPE
Sometimes we might need to transfer your personal data to third-party processors outside UK and the European Economic Area (EEA) – for example, this might be required to process your payment details or provide support services. We will only do this if there are appropriate safeguards in place to make sure your personal data receives the same protection as when it is being processed inside the UK and EEA.
KEEPING YOUR PERSONAL DATA SECURE
We’re committed to keeping your personal data secure and have put in place a high level of security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
HOW LONG WE WILL KEEP YOUR PERSONAL DATA FOR
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
YOUR LEGAL RIGHTS
You have lots of legal rights relating to your personal data, including the right to object to processing of your personal data or to withdraw consent. Remember, we’ve tried to make it really easy for you to stop direct marketing messages – you can always do this via our preference centre, by clicking on an unsubscribe link in any of our emails or getting in touch via email, phone or post
We recognise that some of the privacy law terminology can be a bit complicated so we have included a Glossary at the end to provide a bit more detail on the meaning of some of the terms used in this privacy notice.
what are cookies and how do they work?
Cookies are small bits of text that are downloaded to the devices you use to browse the BRYGGEN SPORTS website. Your browser makes these cookies available every time you visit the website again, so it can recognise you and can then tailor what you see on your device. Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies and please refer to our cookie settings and privacy overview on our website.