RETURN POLICY

TICKET PURCHASE

November 2021 

These terms and conditions apply to tickets purchased from this site. These terms and conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice (www.adviceguide.org.uk).

The Ticket Provider MOLLIE is the operator of this site and offers tickets for sale on this site on behalf of promoters, venues or other persons (“Ticket Suppliers”). Any ticket sold on this site is sold by MOLLIE on behalf of the Ticket Supplier.

Any purchase of a ticket from us is subject to: a) these terms and conditions, b) any special conditions and/or restrictions which we will have brought to your attention during the ticket purchase process; and c) the Ticket Supplier’s terms and conditions, which can be found on their website (you will be told who the Ticket Supplier is during the ticket purchase process, or can contact us at any time to find out).

By using the Ticket Factory website, you represent that you are a consumer, and not a business, trader or person engaged in the resale of tickets. Purchasing tickets as, or on behalf of, a business or trader engaged in the resale of tickets is strictly prohibited.

Purchasing your ticket

The purchase of tickets on this site is subject to availability and subject to acceptance by MOLLIE.

We use our best efforts to ensure that the prices of tickets displayed are correct. It is always possible that, despite our best efforts, some tickets on our site may be incorrectly priced. If we discover an error in the price of a ticket you have ordered we will contact you to inform you of this error. You will have the option of continuing with the purchase at the correct price or cancelling your order. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you of the cancellation.

For certain events, Ticket Suppliers may apply restrictions to tickets. Where a restriction applies to the number of tickets that may be purchased (whether per person, per credit card or per household) and tickets are purchased in excess of this number we may cancel the excess tickets.

Certain events may not be appropriate for children and an age restriction will apply. Please note that where age restrictions apply you will need to bring proof of age – we will refuse entry to anyone who is, or appears to be, under the applicable age.

If we suspect that your ticket has been purchased fraudulently we may cancel your booking.

Ticket fees applicable to your ticket

Fees may be payable for the purchase of the ticket. Details of all fees payable for your tickets will be clearly set out during the purchase process.

Fees may include a fee per ticket and/or a fee per order. For certain venues a renovation levy/facilities fee may also apply.

Receiving your tickets

Your tickets will be an e-tickets, your e-ticket will be sent to the email address registered during the ordering process.

We aim to dispatch your tickets as soon as possible however we are not able to specify the exact date of dispatch. If you have not received your tickets 5 days prior to the event, please contact us with details of your booking.

In certain circumstances it may be necessary to collect your tickets from the venue. If you are collecting your tickets from the venue, please bring your acknowledgement of order and the credit/debit card used to make the order with you.

When you receive your tickets please carefully check them as mistakes cannot always be rectified.

If your tickets are returned to us we may choose to cancel your booking and refund you the ticket price (including all fees except any delivery fees (“Ticket Price”)). We may be unable to issue replacement tickets for lost, stolen, damaged or destroyed tickets due to restrictions by the Ticket Supplier. When you receive your tickets, please keep them in a secure place. We will not be responsible for any tickets that are lost, stolen, damaged or destroyed.

Reselling your tickets 

Tickets are for personal use only. If you are no longer able to attend the event you may re-sell your ticket for the Ticket Price (plus any delivery fees) unless it is prohibited by law, or the Ticket Supplier has advised you otherwise during the booking process. It is your responsibility to check with the Ticket Supplier before offering tickets for resale. Any re-sale of tickets must incorporate these terms and conditions.

Tickets sold or being offered for sale for a profit (i.e. above the Ticket Price (plus any delivery fees)) is strictly prohibited and both we and the Ticket Supplier reserve the right to cancel such tickets without refund and/or refuse entry to the event. We and the Ticket Supplier also reserve the right to blacklist you if you resell your ticket(s) in breach of these terms.

Requesting refunds

Tickets cannot be refunded or exchanged after purchase (unless the event has been cancelled, postponed or changed: see below).

If you have purchased additional items with your ticket then you can cancel any of these items and may be entitled to a refund. Please note that the following items are non-refundable: ticket protection; drinks packages; lockers for festivals; charitable donations; camping and campervan passes; goodie bags or show shopping bags. Where you have received the items, please return items in the original condition, unused, in the original packaging, with garment tags and any other security devices still attached to Bryggen Sports Ltd, 24 Goulden Road, Manchester, M20 4ZF, England, UK within 14 days of receipt.

This does not apply to faulty or incorrectly supplied goods or services where your statutory rights are unaffected.

Cancellation, postponement or changes to your event

Occasionally events may be changed, postponed or cancelled. It is your responsibility to check that the event is going ahead as staged. All advertised times are approximate and subject to change.

If, in the reasonable opinion of the Ticket Supplier, material changes have been made to your event, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier. Changes to supporting acts; members of a band; line-up of any multi-performer event or the use of understudies will not be a material change.

If your event is postponed your ticket will be valid for the rescheduled date. If you are unable to attend the rescheduled date you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.

If your event is cancelled, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.

If an event is materially changed, postponed or cancelled it is the responsibility of the Ticket Supplier to provide us with requisite funds to provide the refunds listed above to you. We will refund you on behalf of the Ticket Supplier within 14 days of receiving the relevant funds. In the event that funds are not received then we will direct customers to contact the Ticket Supplier directly to arrange refunds. In order to claim your refund, please apply in writing to Bryggen Sports Limited, 24 Goulden Road, West Didsbury, Manchester, M20 4ZF, England, UK  enclosing your unused tickets. Your unused tickets must be received by Bryggen Sports Ltd within 14 days of the date of notification of the changes, postponement or cancellation. Refunds will only be processed upon receipt of the original tickets.

At the venue

Please ensure you arrive on time. Whilst every effort will be made to admit latecomers at a suitable break in the event, admission cannot always be guaranteed.

Please keep your ticket safe as you will be required to produce it to gain entry to the event. You will also be required to produce your ticket upon request for inspection at any time. Failure to do so may result in you being ejected from the venue.

Admission to the venue and the event is subject to the terms, conditions and regulations of the Ticket Supplier and the venue. Amongst other things you will need to comply with health and safety rules and any security requirements.

If you have purchased a ticket using a concession you will need to bring proof of identity and concession entitlement to the venue to gain entry.

Defacing your ticket will invalidate the ticket and you will be refused entry to the venue and event without refund.

In certain circumstances, we or the venue may provide you with alternative seats. Any alternative seats will be of an equivalent value.

Photography or recording is not permitted. Laser pens, dogs (except guide dogs) and food and drink (not purchased at the venue) may also be prohibited (please check with the venue).

We love it when you have a great time at events, and sometimes we’ll make video recordings of the crowd whilst you’re at the venue. We will only do this where we have a legitimate interest to do so and in accordance with our Privacy Policy. For more information on how we use your data, read our Privacy Policy.

Ticket Suppliers may also film events – they may ask us to tell you about this during the purchase process, or contact you separately with details about the event.

You shall not bring into the venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.

You may only leave and re-enter the venue during an event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind.

If you are involved with abusive, threatening, drunken or other anti-social behaviour at the event, or are carrying offensive weapons or illegal or prohibited substances you may be refused admission to or ejected from the venue without compensation or refund.

If things go wrong

If there is a problem with your booking or your tickets please contact Customer Services immediately and in any event before the event.

If you experience problems during the event please bring this to the immediate attention of the nearest steward as every effort will be made to resolve issues.

If you have experienced problems at the venue which are unrelated to your ticket purchase please contact the venue directly.

We endeavour to resolve all complaints in an efficient manner. However, if we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute

Our liability to you

Subject to the other provisions of these terms and conditions, neither the Ticket Supplier nor Mollie shall have any liability beyond the Ticket Price (plus any delivery fees). Neither the Ticket Supplier nor Mollie shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

Miscellaneous

The Ticket Suppliers may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the “Act”). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.

These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.